Refund policy

We have a 30-day return policy, which means that you have 30 days after you receive your item to request a return.

To be eligible for return, your item must be in the same condition as you received it, unused or unused, with tags and in the original packaging. You also need the receipt or proof of purchase.

To start a return, you can contact us at zparklebeauty.com. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at zparklebeauty.com.

Damage and problems

Check your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the problem and do it right.

Exception

non-returnable items Some types of items cannot be returned, such as perishable items (such as food, flowers or plants), custom products (such as special orders or personal items) and personal care products (such as beauty products) . We also do not accept returns for hazardous materials, flammable liquids or gases. Let us know if you have questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Yields
The fastest way to ensure you get what you want is to return the item you have, and once the return has been accepted, you make a separate purchase for the new item.

Refunds

We will notify you when we have received and inspected your return and will notify you if the refund was approved or not. If approved, you will automatically get your original payment method back. Remember that it may take some time for your bank or credit card company to process and post the refund as well.